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Is my personal firewall blocking access to Habbo Hotel?
To access Habbo Hotel, your computer must be permitted to make a connection
to the Habbo Hotel servers using a special protocol used by the Shockwave
client. If you are using personal firewall software or accessing the Internet
from a firewall-protected office, it may block access to Habbo Hotel unless
configured otherwise.
To access Habbo Hotel UK, please verify with the person responsible for your
Internet connection that the following addresses are permitted by the firewall:
Server: gamehabbohotel.co.uk
IP address: 62.50.35.181,
TCP ports: 30000-30001.
How did I get a keylogger?
The only way you will get a keylogger is if you download it and activate it. Most keyloggers are disguised as other free programs - for example a free credits or furni program offered on a scam site. Some times they are contained in email attachments, or sent via instant messenger (MSN, Aim, Yahoo etc...).
What is a firewall?
A firewall is a way to keep unwanted traffic from connecting to you; there are two types of firewalls, a software and hardware.
The main reason why we urge you to have a firewall is because what it is capable of doing is monitoring and controlling the "gateway" between your computer and the internet. If by any change you happen to contract a Trojan from receiving an email or file from an instant messenger, this may save you by blocking it from communicating with the attacker, this is why we advise Habbo’s that have been keylogged too
install a firewall, but do not think that since you have a firewall now that you're invincible, because you aren't.
Firewalls will not be enough to completely stop viruses, spyware, keyloggers, etc. it CAN help with the forced downloads and worms, but if you continue to download files infected, the firewall won't help, because you are willingly downloading these files.
The software version of the firewall is a more graphical version of protection and monitoring although the only problem with this is that some bad programs are able to disable it.
Hard hardware firewalls basically block anything that is coming in and out unless that you've specified that it's allowed to.
To find out more about firewalls, and where to get one click HERE.
The main reason why we urge you to have a firewall is because what it is capable of doing is monitoring and controlling the "gateway" between your computer and the internet. If by any change you happen to contract a Trojan from receiving an email or file from an instant messenger, this may save you by blocking it from communicating with the attacker, this is why we advise Habbo’s that have been keylogged too
install a firewall, but do not think that since you have a firewall now that you're invincible, because you aren't.
Firewalls will not be enough to completely stop viruses, spyware, keyloggers, etc. it CAN help with the forced downloads and worms, but if you continue to download files infected, the firewall won't help, because you are willingly downloading these files.
The software version of the firewall is a more graphical version of protection and monitoring although the only problem with this is that some bad programs are able to disable it.
Hard hardware firewalls basically block anything that is coming in and out unless that you've specified that it's allowed to.
To find out more about firewalls, and where to get one click HERE.
How do I know I have a keylogger?
The easy answer is that you don't! That is, until you find that your Habbo account has been stolen and all your rooms are empty! If you are lucky and you have a firewall
installed it may indicate to you that something is attempting to communicate with the internet and requires you to allow it.
installed it may indicate to you that something is attempting to communicate with the internet and requires you to allow it.
Where can I get more Technical Help?
For more in depth information see
www.hobtech.net, the Hobba Tech Team website. Or visit the Tech Drop-In owned by
Floyd.
www.hobtech.net, the Hobba Tech Team website. Or visit the Tech Drop-In owned by
Floyd.
Habbo Hotel does not fit on my computer's display. What can I do?
Your desktop is probably set to resolution 800x600. Increase the resolution from the Control Panel.
I have Windows XP Service Pack 2, Why won't Habbo work?
Yes. However, the pop-up blocker introduced in the new Internet Explorer must be left to its default setting (Medium) or turned off. If you set the pop-up blocker to protect at High setting, you must separately allow pop-ups for Habbo Hotel.
If your computer's screen resolution is set too low (800x600), Internet Explorer's status bar may obstruct part of Habbo Hotel. You should increase the screen resolution to at least 1024x768 from the Windows Control Panel, Appearance and Themes, Display Resolution by moving the resolution dial at least one step to the right.
If you can't do this,
consider hiding the Task Bar to give more space to Habbo.
If your computer's screen resolution is set too low (800x600), Internet Explorer's status bar may obstruct part of Habbo Hotel. You should increase the screen resolution to at least 1024x768 from the Windows Control Panel, Appearance and Themes, Display Resolution by moving the resolution dial at least one step to the right.
If you can't do this,
consider hiding the Task Bar to give more space to Habbo.
Why can I see grey/white boxes with PH written on them?
PH = place holder. These boxes show when Shockwave (the program used for Habbo graphics) cannot display what you have in our database. This could be for all kind sof technical reasons, such as your machine being low on memory, one of Habbo's machines being low on memory or even it could be the internet is very busy.
To fix this, just reload and all your furni should show in its full glory.
The boxes show that all your things are safe.
To fix this, just reload and all your furni should show in its full glory.
The boxes show that all your things are safe.
Why does it say old client please reload?
We are constantly working to make Habbo Hotel run faster for you and have cool new stuff. This means that we have to change the whole client (the graphics you download to your machine to show you the hotel).
Try pressing CTRL + R to download (Apple + R on a Mac) and if it still doesn't help try the following:
This should solve the problem:
1) Close all Internet Explorer (IE) windows.
2) Open a new IE window.
3) Choose "Internet Options" in the "Tools" menu on the top menu bar.
4)Choose "Temporary Internet Files" in the window that opens.
5) Click on the button labeled "Delete Files..."
6) Click on "OK" to empty the locally cached files.
7) Close the IE window .
Try pressing CTRL + R to download (Apple + R on a Mac) and if it still doesn't help try the following:
This should solve the problem:
1) Close all Internet Explorer (IE) windows.
2) Open a new IE window.
3) Choose "Internet Options" in the "Tools" menu on the top menu bar.
4)Choose "Temporary Internet Files" in the window that opens.
5) Click on the button labeled "Delete Files..."
6) Click on "OK" to empty the locally cached files.
7) Close the IE window .
How do I get rid of a keylogger?
A keylogger is an item of spyware which is sent by file to your computer. If you have opened that file, it is possible that you have a keylogger on your machine. A keylogger records everything you type and sends it to the person who originally sent you the file. So then they get your Habbo password, credit card numbers and even conversations.
You need updated spyware and anti virus software to get rid of keyloggers and it’s vital you have up to date software if you use the internet. If you have spyware and anti virus software, make sure it’s up to date and run a full scan. If it doesn’t detect the keylogger, go to your software’s website and read about what to do there.
Please visit Hobtech.net for comprehensive help with keyloggers, trojans, and other nasty programs you may have downloaded.
Why do I get the alert 'Out of memory'?
If you get the 'Out of Memory' alert then try the following:
a) Close your browser and other applications (such as word processor, spreadsheet, mp3-player). Now open your browser and try Habbo Hotel again.
b) Restart the computer. Often, when your computer has been in use for long periods, its memory gets full.
a) Close your browser and other applications (such as word processor, spreadsheet, mp3-player). Now open your browser and try Habbo Hotel again.
b) Restart the computer. Often, when your computer has been in use for long periods, its memory gets full.
Why do I only see a black page and a Shockwave logo?
This means that there is something wrong with your Shockave download. Get Shockwave (It's free)
Why do I keep getting the 'Disconnected' notice?
You keep seeing the 'disconnected' message - this means that the connection between your computer and the hotel servers has broken. Sometimes you might be able to speak or move about, but some parts of the hotel may not work - like your Navigator or Console. Try reloading the hotel (F5 or Ctrl-R). If you constantly get disconnected it might be an idea to change your ISP (eg AOL, Freeserve).
Why do I get a pop-up a 'security risk' when I load Habbo Hotel?
This looks scary, but it's just the standard pop up from Shockwave. Just tick the third box and it won't appear again.
Why do I get a message saying so-and-so file is not a Director file?
This should solve the problem:
1) Close all Internet Explorer (IE) windows.
2) Open a new IE window.
3) Choose "Internet Options" in the "Tools" menu on the top menu bar.
4)Choose "Temporary Internet Files" in the window that opens.
5) Click on the button labelled "Delete Files..."
6) Click on "OK" to empty the locally cached files.
7) Close the IE window
1) Close all Internet Explorer (IE) windows.
2) Open a new IE window.
3) Choose "Internet Options" in the "Tools" menu on the top menu bar.
4)Choose "Temporary Internet Files" in the window that opens.
5) Click on the button labelled "Delete Files..."
6) Click on "OK" to empty the locally cached files.
7) Close the IE window
I use Linux, why can I not download Habbo Hotel?
Sorry, but Habbo Hotel is made with Shockwave Director and there is no Director plugin for Linux. The reason Habbo Hotel is made with Shockwave Director is that this provides the best user experience over a standard Internet connection.
Why can't I see the whole screen when I use AOL?
The default browser supplied with an AOL connection does not display Habbo Hotel correctly. You can still use AOL to connect - simply choose a different browser, such as Internet Explorer or Netscape.
Why can't I see where to talk?
If you are not using AOL (see FAQ on AOL if you are), then try pressing Ctrl-R (Apple-R on a Mac), which should reload the hotel in a browser window with scroll bars. To avoid this problem set your browser so that the windows are not cascading - ie not getting further down the screen each time you open a new one.
Can I get a computer virus from Habbo Hotel?
No - there is no way that we know of that a virus could get on to Habbo Hotel's servers and from there on to our members' computers.
Why is my speech taking a while to appear on the screen?
If there is a time lag between you typing and your speech appearing on-screen, it is most probably because either the hotel is either very busy or internet traffic is very busy today.
Why can't I get into a room?
It may be full - check the Hotel Navigator to see how many people are in it first. Public rooms can hold 40 people and private rooms, 25. People move about a lot in the hotel though, so try again in a minute or two.
Why can't I see anyone / see a black screen?
The main cause for invisible habbos, invisible clothing, missing catalogues or consoles are that your shockwave files are missing and need to be re-downloaded. You can do this by following these steps:
1) Close all Internet Explorer (IE) windows.
2) Open a new IE window.
3) Choose "Internet Options" in the "Tools" menu on the top menu bar.
4)Choose "Temporary Internet Files" in the window that opens.
5) Click on the button labeled "Delete Files..."
6) Click on "OK" to empty the locally cached files.
7) Close the IE window.
1) Close all Internet Explorer (IE) windows.
2) Open a new IE window.
3) Choose "Internet Options" in the "Tools" menu on the top menu bar.
4)Choose "Temporary Internet Files" in the window that opens.
5) Click on the button labeled "Delete Files..."
6) Click on "OK" to empty the locally cached files.
7) Close the IE window.
